Please Read, Understand & Agree Before Ordering and Checking Out
These terms & conditions are for both parties benefit, and to avoid any misunderstandings. We appreciate your business and need to protect ours. All Sales Orders are bound by these Terms and Conditions, whether made online thru our website, by phone, fax, e-mail or any other form of communication or transmittance with us.
If you have any questions whatsoever, please Contact Us before ordering, by phone during business hours PST, or e-mail: firstname.lastname@example.org.
We do not sell any products for "evaluation" or "demo" purposes, i.e. "I just want to see how the product(s) works, performs, looks, feels, etc., but I do not intend keeping it."
We do not guarantee product compatibility, (i.e., "this product will absolutely work with this product,") if: product(s) ordered from us do not meet Purchaser's expectation(s) and/or function(s) that are unknown to us at the time of purchase or thereafter, and/or: the Purchaser adds product(s) purchased elsewhere, including software, to product(s) purchased from us, without first seeking consultation from us before purchase.
Product availability may vary. Due to the changing nature of supply and demand, we will inform you within twenty-four (24) hours of ordering if there is a change from any stated or un-stated availability. Basically, if you place an order online, and do not hear from us after you receive your e-mailed Order Confirmation, your order has been satisfactorily processed and is on the way to you. If there is a shipping delay, or availability issue, we will immediately e-mail or phone you, regarding your order status, and then you can inform our us what you want to do, i.e. keep your order until the product comes in, or cancel what has not shipped, with no liability. If part of your order ships, your credit card card is charged for the shipped item(s) only. There is no charge to cancel a full or partial unshipped order within (1) hour of order placement, BUT, after (1) hour of order placement, regardless whether it was ordered online or off, you are charged the full amount of the shipped product(s), and your order is non-cancellable.
Sales & Returns Policies:
There are no returns on opened box non-defective products- only on opened-box defective products for replacement/exchange only, not credit- and request must be made within 15 days from our invoice date. We issue return/exchange authorizations for the following specific reasons only: if the product is shipped in error by us, is DOA, or is defective, (which is determined by us after review). If an item is determined by us, to have been shipped in error, DOA or defective, it must be returned in its original factory packaging, including any manual(s) and software(s), and warranty card it came with. We will instruct you on how to return product(s) to us properly for replacement. All approved returns for replacement/exchange must have an authorized RMA# issued by us. Any return we receive back without an issued authorized RMA#, is considered forced (see next section).
Any non-approved/non-authorized return(s) is considered forced, and are subject to a 20% restocking fee of the total amount of the order(s). This includes: order cancellations after (1) business hour of order placement, whether placed online or off, unauthorized returns without obtaining an authorized RMA#(s), and/or any refusal of product(s) upon delivery, and/or taking delivery and deciding afterwards to return non-defective product(s). All forced returns are subject to us holding your full credit, until we receive full credit at our cost, back from the manufacturer(s) for products forcibly returned, plus all shipping charges we incur. If the value of your forced return product(s) from the manufacturer that we receive back, decreases from our original cost, which may occur, we will charge you for the any loss we may incur. If we do not receive any credit back for your forced return, from the manufacturer(s), due to the condition of the product(s) and/or their non-returns/opened box policies, then we will re-ship back to you, at your expense, the returned product(s), and hold the original order in place, with no refund. If you attempt to return the product(s) again to us, we will refuse delivery, and/or if we happen to take delivery, we will keep the product(s) as legal evidence, and not issue you credit whatsoever. If you dispute the sale to your credit card company and/or PayPal, we will counter your dispute, that we instructed you on our website, to read these terms and user agreement and agree to these terms herein, before ordering. We hope to avoid any forced return scenarios, due to the hassle, time and expense for both parties, and that you choose your products carefully, consult with us before purchasing if needed, and be aware of our Returns Policies herein, before any problems arise. This policy applies, regardless if Purchaser places order online, over the phone, via fax, e-mail and/or any other method of communication with us.
There are no returns on software whether opened or not.
All freight charges to ship your order(s) to your location(s) are not refundable, unless order(s) were shipped by us in error.
- Customer is responsible for all freight charge(s) to return product(s) back to us on any authorized RMA, unless product was shipped by us in error or product(s) or are determined defective by us.
For all online orders we require clearance of funds before delivering products and/or services. All orders placed by the purchaser, are processed, only with the understanding that the purchaser has read & fully understands these terms of purchase, and that all purchases, whether placed online, over the phone, fax and/or e-mail, are bound by these terms of purchase, at the time of ordering. If the purchaser has any doubts about these terms, please Contact Us before ordering to clarify any lack of understanding about our terms of purchase, herein.
For pre-payment by Money Order(s) and/or Company Check(s) please call us at 510-573-1405 PST for payment instructions and our mailing address in Fremont, Ca. After receipt and clearance of your payment, we will release your order(s). We do not ship any products COD.
We ship only to verifiable addresses in the US. We do not ship to any address with a P.O. Box. We do not export outside the US. We do ship to Alaska, Hawaii and Puerto Rico. If you are located in Canada, we can ship to a verified US address only, including a freight forwarder and you can re-ship at your expense to Canada.
By clicking "Confirm Order" in our checkout and completing your order, it is your confirmation that you understand and agree to these Terms and Conditions herein.
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